3
learning formats in one programme: 3D work instructions, blended and micro learning
Sector
Energy & GasSolutions
Technologies
TotalEnergies Gas Mobility designs, builds, manages and maintains public and private filling stations. Those stations supply LNG, CNG, green gas, hydrogen and electric charging to companies and governments. Natural and renewable gases are one of the routes TotalEnergies is taking to decarbonise passenger and freight transport, and demand for those fuels is growing.
The training problem grows with it. The stations are spread across Europe, and training for service and maintenance crews took place on site at the customer. Those sessions were delivered by the company's own specialists, which costs exactly the people who are scarcest.
It is not only about internal staff either. As the network expands, service contractors carry out the work as well. Holding one standard across all those crews and countries is not a wish for an organisation growing this fast, it is a prerequisite.
Core problems
- › Training took place on site at customers, spread across Europe
- › Sessions took considerable time from in-house specialists
- › Service contractors had to be trained alongside internal crews
- › The station network grew faster than training capacity
- › One way of working had to hold across countries and crews
With crews and contractors throughout Europe, training has to be available when it suits the learner, not when an expert can travel. That became the starting point for the whole programme.
01
Capture what the in-house experts know
The technical maintenance instructions are built around the knowledge of the Gas Mobility specialists, so it no longer sits only with the people who have to travel.
02
Show the work instead of describing it
3D work instructions and enhanced maintenance manuals show the task rather than writing it out. Built for someone standing at the station, not sitting at a desk.
03
Practise without a station
Virtual experiences let someone walk through operating a refuelling station anywhere, at any time. The scenario-based training steps through the process.
The result is a blended programme: micro learning, VR and enhanced technical maintenance manuals in one digital environment. None of those formats replaces the others. They cover different moments in the work.
Micro learning delivers short, targeted content at the moment someone needs it. The virtual environment exists so the operation of a station can be walked through safely, without a station having to be available. The maintenance instructions are the reference during the work itself.
For the engineer that means one place where the material lives, in a form that suits someone working on location rather than at a desk.
What was built
- › Blended programme with micro learning as its base
- › Virtual environment for safely walking through station operation
- › Scenario-based training that steps through the process
- › Enhanced technical maintenance instructions for reference
- › Everything reachable in one digital environment
Anywhere
cooperate without travel
Crews and contractors across Europe follow the same training without an expert having to be on site
Less
time from scarce specialists
Training no longer depends on the calendar of the people who know the station best
One
standard across countries and crews
The same method and the same outcome, whoever carries out the work and wherever they are
The results are stated here without percentages on purpose. This programme was judged on what it made possible rather than on a measurement afterwards: training available wherever the stations are, and a way of working that stays the same while the network grows.
Do you have service crews or contractors spread across several countries?
Milan
Business development, STARK Learning