The grid is growing faster than the people who manage it.
Grid congestion, reinforcement and the connection of renewable energy demand more HV technicians, switching operators and field operators than the market delivers. Meanwhile, experienced staff leave through retirement. The knowledge they take with them is not secured in procedures, it sits in their heads, their routines and their sense of when a situation doesn't feel right. We help structure that transfer before it's too late.
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An ageing workforce, urgent knowledge transfer and contractors who have never seen the site.
HV technicians and switching operators build knowledge over years, not weeks. Switching discipline, reading switching diagrams, PTW execution and recognising abnormal situations in a substation are competencies that don't come from a textbook. That knowledge sits with people who are now retiring.
Outage windows are non-negotiable. When a switching event is scheduled, the team must be ready, fully and without doubt. Mistakes during high-voltage work have direct, serious consequences. That makes the pressure on training quality greater than in most other sectors.
At the same time, contractors appear on site who don't know the location, don't know the specific procedures and sometimes don't speak the language. Their site induction partly determines how safely and efficiently the work proceeds, but rarely is enough time planned for that induction.
Challenges we recognise
- › Ageing workforce with urgent knowledge transfer needs
- › Switching discipline and PTW knowledge sits in people, not in procedures
- › Outage windows leave no room for mistakes or uncertainty
- › Contractors need site-specific induction that is scalable
- › Training must fit shift schedules and short working windows
- › SCADA knowledge and field execution must be connected, not separate
What we build for electricity grid teams.
From knowledge transfer at retirement to contractor induction and scenario training for switching operations, always tailored to your installation and your procedures.
Knowledge transfer from senior to junior →
Twenty years of switching experience, situational awareness with abnormal SCADA behaviour, the instinct for when a procedure doesn't fit a situation, capturing this before retirement waves take it away. We build the bridge from expert to repeatable module.
Scenario training for switching and emergency situations →
Grid outage, earthing faults, unexpected voltage situations during switching, scenarios that rarely occur but where your team must act correctly immediately. We build the practice environment that makes that possible without the grid having to stop.
Site induction for infrastructure contractors →
Contractors working at your substation or on your cable route need site-specific induction, available digitally before arrival and with proof of completion. This way the first working day starts without an information gap.
3D work instructions for substation and field work →
Visual work instructions showing how an operation looks in your specific substation, not in a generic illustration. Based on your as-built documentation, available on tablet or smartphone in the field.
What it delivers in practice.
Enercon
Knowledge retention and technician onboarding for electrotechnical teams
2×
higher knowledge retention vs classroom training
What clients say
"We had procedures that everyone knew, on paper. The scenario training revealed where it actually went wrong in practice. Not with bad operators, but with people who had never practised the situation."
The people we train.
We build for the people who execute the outage, read the switching diagram and guide the contractor, not for the boardroom.
HV technician
Execution of high-voltage work in substations and on cable routes, switching, isolation, earthing and verification. Needs training that anchors switching discipline and explicitly practises exceptional situations.
Switching operator
Responsible for executing switching diagrams, PTW authorisation and coordination with the field. The step from paper diagram to actual execution requires training that makes that connection explicit.
Field operator
Inspections, minor interventions and supporting actions distributed across the network. Works mobile, needs visual work instructions that are available offline and match the specific assets in their area.
Control room staff
SCADA monitoring, alarm management and coordination during outages and grid anomalies. Rare but high-impact situations require scenario training that tests decision-making quality and communication procedures.
Infrastructure contractor
Works temporarily on site for reinforcement, new construction or maintenance. Needs site-specific induction available digitally in advance, demonstrating completion and aligned with the electrical safety rules of the specific location.
Planner / work preparation
Coordinates outage windows, PTW planning and contractor deployment. Needs insight into what teams know and don't know, and a training system that returns that information via dashboards and completion reporting.
Frequently asked questions
Where are you right now?
Not everyone reading this is ready for a conversation. Pick the step that matches where you are.
01 · Orient
Measure where you stand
Ten questions across five dimensions. You get a radar chart of your training maturity plus three things you can act on straight away.
Take the maturity scan
No form · 5 minutes
02 · Compare
See what it did for others
Cases at Gasunie, Enercon, TotalEnergies and Nel, with what actually changed in onboarding, retention and incidents.
View the cases
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03 · Decide
Put your situation to us
Tell us what you are dealing with. You get an assessment of approach, lead time and cost, not a sales pitch.
Get in touch
Response within 24 hours
Want to know how we train electricity grid teams?
Milan
Business development, STARK Learning