Nobody reads your 40-page PDF on the work floor.
Technical procedures are written by engineers, for auditors. Not for the technician three metres in the air with oil on their hands who needs to know the next step quickly. We build work instructions that actually work: visual, step-by-step, at the moment and place where someone needs them.
Get in touchResults
- › Procedures that get followed because they're actually understandable
- › Fewer errors on complex tasks and first-time-right execution
- › Always the current version, automatically synced on every device
The gap between how procedures are written and how work actually gets done.
Technical work instructions are carefully prepared. They're complete, they're correct, and they're in the system. But on the shop floor, they're rarely consulted, not because people deliberately ignore them, but because they're not accessible at the moment they're needed.
Looking up a PDF via a laptop in the site office, printing it, taking it along, then trying to figure out what step 14 means while working in an awkward position: that's the reality. People skip steps, do it from memory, or ask a colleague who may not know exactly either.
That's not a discipline problem. It's a design problem. We build work instructions designed for the situation in which they're used, on a tablet or phone, with visual steps, checkboxes and warnings exactly where they're relevant.
What we see at technical clients
- › Procedures exist, but aren't consulted on the work floor
- › Multiple versions in circulation: nobody knows which is current
- › New employees learn from colleagues, not from documentation
- › Complex tasks are done from memory after seeing them once
- › When things deviate, there's no decision tree, people improvise
Our procedures were in a folder structure nobody knew about. New technicians always asked a colleague, who sometimes explained it differently. Now they open their tablet and follow exactly the same steps. The number of revisits on complex maintenance tasks has halved.
The STARK 4D method
How we turn every challenge into a working solution, in four steps.
We start with your problem, not our solution.
What's really going on? What does success look like? We map what exists, what's missing, and what your people actually need. No assumptions, no templates. Just honest scoping and concrete examples of what's possible.
We translate your challenge into a clear plan.
Approach, format, timeline, all worked out with your team before we build anything. You know exactly what you're getting. No surprises halfway through.
We build it, and test it with your people.
Whether it's a VR simulation, an interactive module or a full blended programme: your subject matter experts are part of the build. That's how we make it accurate and relevant to the work floor.
Going live is the start, not the finish.
We support rollout, adoption and embedding. We track whether the training works and adjust where needed. Because training that's not used has no value.
What visual work instructions concretely deliver.
First-time right, every time.
Step-by-step instructions with visual annotations on 3D models or photos of the real installation reduce interpretation differences. Everyone performs the same task the same way.
Always the current version.
No more printed procedures lagging behind reality. Changes are pushed centrally and immediately available on every device, including offline in the installation.
Faster deployment for contractors and new hires.
Someone unfamiliar with your installation can work independently much faster with good visual instructions. Less dependency on supervision, fewer errors in the first weeks.
How we build work instructions that actually get used.
01
3D visual instructions
Based on CAD models or photography of your installation, we build step-by-step instructions with annotations, highlights and warnings precisely on the relevant components.
02
Mobile learning apps
Work instructions available as an app on tablet or phone. Offline sync for areas without wifi. Built-in checklist function with registration per execution.
03
AR overlay instructions
For complex installation work, augmented reality instructions make it possible to project steps directly over the physical installation, without additional hardware.
How it plays out in practice.
Enercon
Virtual maintenance training for wind turbine technicians
2×
higher knowledge retention vs classroom training
TotalEnergies Gas Mobility
Training service crews for stations spread across Europe
3
learning formats in one programme: 3D work instructions, blended and micro learning
Where are you right now?
Not everyone reading this is ready for a conversation. Pick the step that matches where you are.
01 · Orient
Measure where you stand
Ten questions across five dimensions. You get a radar chart of your training maturity plus three things you can act on straight away.
Take the maturity scan
No form · 5 minutes
02 · Compare
See what it did for others
Cases at Gasunie, Enercon, TotalEnergies and Nel, with what actually changed in onboarding, retention and incidents.
View the cases
No form
03 · Decide
Put your situation to us
Tell us what you are dealing with. You get an assessment of approach, lead time and cost, not a sales pitch.
Get in touch
Response within 24 hours
Want to see what visual work instructions look like for your installations?
Milan
Business development, STARK Learning